Menu

INTERNATIONAL CUSTOMER SERVICE & OPERATIONS

Turn Support into Revenue. Native Agents & B2B Sales.

Traditional support is a cost. Our ’Sales-through-Service’ model turns it into profit. Our native agents don’t just answer tickets; they manage B2B wholesale accounts, recover abandoned carts, and execute cold outreach campaigns in 20+ languages.

Native Talent: Comprehensive Customer Management.

We provide more than just answers; we build relationships. Our native teams and local teams act as an extension of your brand, providing seamless coverage in all European languages.

We deliver a true omnichannel experience to maximize satisfaction and retention:

  • Omnichannel B2C Support: We engage customers wherever they are—via mail, phone, and live chat—driving pre-sales conversion and resolving post-sale inquiries with cultural fluency.
  • 24/7 AI-Enhanced Operations: By combining human empathy with advanced AI support tools, we ensure 24/7 support coverage, guaranteeing faster response times and continuous availability.
  • Specialized Management: Dedicated agents for high-volume clients, handling complex order processing and long-term relationship management.
Support Your Customers 24/7

B2B Sales Funnel Execution & Lead Acquisition & Account management

We move beyond reactive customer support to proactive sales management:

  • B2B Outbound Sales: Execution of targeted cold call and lead acquisition strategies in foreign markets, utilizing local agents who understand regional business etiquette.
  • Sales Funnel Development & Management: Working alongside our Pillar 1 (Strategy) team, we localize and manage the execution of the mid- and lower-funnel sales process for B2B clients, ensuring lead qualification and nurturing.
  • B2B Account Management: Dedicated native agents for specialized support, large order processing, and ongoing relationship management for wholesale or B2B clients.
  • PPC Campaign Management (Execution): While the strategic planning of PPC campaigns (Google Ads, Facebook Ads) and SEO is conducted under Pillar 1: Strategy & Localization, our operational agents manage real-time campaign execution and optimization feedback loops.
Scale Your International B2B Sales

International Back Office: Operational Excellence.

Outsourcing of essential back-end operational and administrative tasks:

  • International Back Office Administration: Managing foreign documentation, handling basic legal mediation (General Support), and ensuring operational adherence to local market guidelines.
  • Virtual Assistant Service (International Personal Assistant): Providing dedicated remote staff for local errands, specialized business consulting, and general business assistance in the target market.
  • Local Presence: Utilizing Virtual DID numbers so customers (DTC or B2B) call a local number, boosting trust.
Establish a Local Presence Today